14-Day Satisfaction Guaranteed
We value our customers and take pride in the product and service we deliver. When you’re happy, we’re happy! So, if within 14 calendar days after
We understand that Chargeball products may be purchased for gifting, however we cannot extend our return policy beyond the 14-day period, so please choose wisely on behalf of your lucky sports fans.
Please note we will not accept returns for any used products. All return items must remain in original packaging with poly bags sealed and all labels in-tact. Return postage fees will be at customer’s expense. We will not be responsible for any lost packages in transit to the return centre, so please ensure you keep all parcel tracking records for your reference.
Promotional and / or gift with purchase items cannot be returned / refunded or exchanged.
Instructions to receive your refund:
c/o Chargeball order no. (add order no. here)
820 Atlantic Avenue,
North Kansas City, MO 64116
This warranty is valid for 6 months from the date of purchase. It does not cover abuse, accident, mishandling, surface issues such as fading or scratches from normal wear and tear, or any other cause not attributable to inherent defects in material and quality. Proof of purchase is required to exercise warranty.Please note, if you purchased your Chargeball prod
Chargeball product operating instructions and tips can be found here: https://chargeball.com/
Batteries are not included. For all Chargeball Pro Kits orBundles, a AA battery case will be provided, however customers will need to purchase AA batteries separately. Portable rechargeable USB powerbanks (as featured in instructional video) can be purchased separately for an additional fee, or customers can use their own USB compatible powerbanks.
Chargeball products are shipped deflated or semi-inflated to offset our carbon footprint and reduce shipping costs to customer. Inflation devices / ball pumps (as featured in instructional video) are not included with the purchase of Chargeball products. Please refer to operating instructions in above link for correct assembly and handling. Take care not to perforate internal bladder or overinflate your Chargeball. Failure to follow these instructions will void warranty.
Important: do not dispose of the plastic ball stand (refer to instructional video). Replacement cost (including shippingfees) will be at customer’s expense.
Please note, Chargeball balls are mad
Orders cannot be changed or adjusted after order has been confirmed. A $10 cancellation fee will be incurred for any orders cancelled, and must be requested within 12 hours of order confirmation. After this time orders cannot be cancelled, however you can return your order upon receipt (following above 14-day return policy).
The fastest way to ensure you get what you want is to return your order, and once the return is accepted make a separate order for your new item.
Have any questions? You can always contact our Customer Service Crew at firstname.lastname@example.org