Refund & Returns Policy

Refund and Returns Policy

If within 15-days of purchase you decide your Chargeball product doesn't meet your expectations, we will happily provide a refund. Please note; this does not cover change of mind or selecting the wrong product. Also, we will not accept any used products, products must remain unused.

Instructions to receive your refund:

  1. Email our customer service team (info@chargeball.com) to confirm you are returning your purchase. Please send your order number and identify which products you are returning.
  2. Please return your product in a sturdy cardboard box. Using the same packaging your product was sent in is preferred. Inside the box you must include the products and return slip. You can download the return slip by clicking here
  3. Send the box to the address below. Note; customers will be responsible for return shipping costs.

Fulfillment.com

c/o Chargeball order number; (add order number here)

820 Atlantic Avenue,
North Kansas City, MO 64116

  1. We will not accept damaged/used products. If goods are returned damaged/used, this may impact our ability to refund your purchase.
  2. Your refund will be paid via PayPal or direct bank deposit.

Warranty

This warranty is valid for 6-months from the time of purchase. It does not cover abuse, accident, mishandling, surface issues such as fading or scratches from normal wear and tear, or any other cause not attributable to inherent defects in material and quality. Proof of purchase is required to exercise warranty.